WORLDWIDE SHIPPING — FREE ON ALL ORDERS
Shipping Address Errors: It is the customer's sole responsibility to ensure the shipping address entered at checkout is accurate and complete. Once an order has been dispatched, carriers such as USPS and NZ Post do not allow the sender or recipient to amend, redirect, recall, or intercept a parcel already in transit — this applies regardless of when we are contacted, including after dispatch (international address correction after dispatch is not possible). We are not liable for orders delivered to an incorrect address supplied by the customer at checkout, and no refund, replacement, or compensation will be provided in such cases.
If you wish to have a replacement order sent to a corrected address after the original has been delivered or lost due to an incorrect address provided at checkout, this can be arranged as a new order at full price, including new shipping costs. We do not offer free reshipment, replacement, or refund for orders affected by an incorrect address supplied by the customer.
If you notice an error in your shipping address after placing your order, please email us immediately at Info@brasilianfootwear.com or contact us via the Chat button on this site. We are unable to redirect or correct the address, and the customer is responsible for any loss, return charges, or reshipment costs resulting from an incorrect address provided at checkout.
All orders placed before 3pm NZT, Monday to Friday (excluding public holidays) are dispatched from our warehouse the same business day.
Tracked Express orders typically arrive within 7 days. Please allow up to 48 hours for tracking information to become available after dispatch.
Standard Delivery is fulfilled via your local national postal service (such as USPS, Canada Post, Royal Mail, etc.) and includes tracking. You will receive a dispatch notification and tracking number when your order leaves our warehouse. In some circumstances, delivery may take longer — we appreciate your patience.
Estimated delivery times for all services are 7–14 days, depending on your destination, and exclude any delays related to customs clearance or duties.
MISSED DELIVERIES
If you are unavailable at the time of delivery, your courier may leave a calling card or return your parcel to your nearest post office. If you have not received your order within 30 days of dispatch, we recommend checking with your local post office before reaching out to us at info@piccadillyfootwear.com — we're happy to help.
INTERNATIONAL TAXES & DUTIES
Brazilian Footwear ships all international orders on a DDU (Delivered Duty Unpaid) basis. This means that any applicable customs duties, import fees, local taxes, or government charges are the responsibility of the recipient and are not collected by us at checkout.
If your order is subject to such charges, payment will be required before your parcel can clear customs and be delivered. As these fees vary by country and order value, we recommend contacting your local customs office or tax authority for guidance prior to placing your order.
LOST OR MISSING PARCELS
If your order has not arrived, please contact us as soon as possible. Claims for lost items must be submitted within the following timeframes from the date of posting:
- International Postal Service: 90 days
Claims reported outside of this window cannot be investigated, as the time elapsed prevents us from conducting a full enquiry with the postal carrier. We regret that we are unable to process claims received after this period and apologize for any inconvenience this may cause.
For further information on lodging an enquiry or making a claim, please refer to the terms and conditions of your relevant postal carrier.
---IMPORTANT NOTICE FOR US CUSTOMERS — TARIFFS & IMPORT REGULATIONS
Please be aware that import tariff regulations for goods entering the United States are subject to change at short notice. As a result, the duties and fees applicable to your order at the time of delivery may differ from those in effect when your order was placed.
Brazilian Footwear is not responsible for any additional charges arising from changes to US tariff policy after your order has been dispatched. We strongly recommend checking the latest import regulations with US Customs and Border Protection (CBP) at cbp.gov or consulting a customs broker prior to placing your order.
We will do our best to keep this page updated as regulations evolve, however given the rapidly changing nature of current trade policy, we encourage all US customers to verify applicable duties independently before purchasing.
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